TY - BOOK AU - Dale H Besterfield,Carol Besterfield-Michna, Glen H Bestfield, Mary Besterfield,Mary Bestrfield-Sacre, Hemant Uedhwareshe and Rashmi Urdhwareshe TI - Total Quality Management SN - 14539 U1 - 658.562 PY - 2011/// CY - South asia PB - Dorling Kindersley KW - MBA ER -