000 00372nam a2200157Ia 4500
008 220822s9999||||xx |||||||||||||| ||und||
020 _a9788131715208
082 _a658.8
_bJOH/S
100 _aRobert Johnston
245 0 _aService Operations Management
250 _a2
260 _aNew Delhi
_bPearson
_c2008
300 _a516
700 _aGraham Clark
942 _cBK
999 _c11053
_d11053