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| 020 | _a9788131517734 | ||
| 082 |
_a658.812 _bMET/S |
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| 100 | _aRichard Metters | ||
| 245 | 0 | _aSuccessful Service Operations Management | |
| 250 | _a2 | ||
| 260 |
_aAndover _bCengage Learning _c2006 |
||
| 300 | _a406 | ||
| 700 | _aKathryn King -MettersMadeleine Pullman | ||
| 942 | _cBK | ||
| 999 |
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