000 00362nam a2200145Ia 4500
008 220829s9999||||xx |||||||||||||| ||und||
020 _a9788131505311
082 _a658.8
_bHOF/M
100 _aK Douglas Hoffman
245 0 _aMarketing of Services
260 _aAustralia
_bCengage Learning
_c2006
300 _a425
700 _aJohn E G Bateson
942 _cREF
999 _c12751
_d12751