000 00339nam a2200133Ia 4500
008 220822s9999||||xx |||||||||||||| ||und||
020 _a9788131219850
082 _a658.812
_bBUT/C
100 _aFrancis Buttle
245 0 _aCustomer Relationship Management
260 _aNew Delhi
_bButerworth Heinmann
_c2010
300 _a500
942 _cBK
999 _c8328
_d8328